AI as an Invisible Decision Maker: Harry Glorikian on ABC7 News
Harry Glorikian joined ABC7 News in the Bay Area for a live, in-studio conversation about his new book, The Invisible Interface, and why the next wave of AI is shifting from answering questions to actually making decisions for us. Watch the full segment below.
Why AI Is Becoming an Invisible Decision Maker
Harry explained that the book’s title captures a shift already underway: instead of clicking around and searching for answers ourselves, we’re moving toward simply telling an AI system what we want and letting it complete the task and hand back a result, whether that’s booking travel, choosing a healthcare provider, or restocking the refrigerator.
To make the idea concrete, he walked through a grocery example: telling an AI assistant to keep the fridge stocked with the usual items, stay under a set budget, and skip a particular ingredient. The system handles the ordering, but Harry emphasized that the real question is not just whether the task got done, it’s which choices the AI made along the way, and whether a vendor or platform quietly influenced which products got picked.
He was candid about the trade-offs. The upside is real time savings, he described running several AI-driven tasks in the background at once that simply report back when finished. The downside is that convenience can mask judgment calls you’d want to weigh in on, especially for higher-stakes choices like financial products, where Harry expects transparency requirements to eventually catch up with how these systems make and disclose decisions. Frameworks like the NIST AI Risk Management Framework are early attempts at building that kind of accountability into how organizations deploy AI.
On healthcare specifically, Harry noted that many physicians already use AI in the background to take notes and summarize visits, and patients can do something similar for their own records. His caution was around self-diagnosis: people often don’t give an AI system enough context to produce a reliable answer, even as hundreds of millions of people now use these tools daily.
His closing advice doubled as the book’s core argument: treat small, low-stakes AI decisions as fine to automate, but for anything with real consequences, ask the system to justify how it reached its answer before you trust it. Businesses, he added, need to understand that this new interaction layer determines whether they even show up as an option in the first place.
NEW BOOK
The Invisible Interface
Harry Glorikian’s new book explores how AI is quietly rewriting who controls your customer relationships, your workflow, and your competitive edge — before most executives realize it’s happening. Available now.